My Card Doesn't Work

My Card Doesn't Work

If you are having trouble using your Mobilo card or accessories, the troubleshooting tips below will help you identify the solution.

·QR Code Test:

Scan the QR code on the back of your card. 

If your information does not appear, it is likely that the QR is the problem and a we will happily send you a replacement card. Simply reach out to 

·Device Compatibility:

If your QR code scans successfully but you have trouble with tapping your card/accessories, check to see if your device is compatible. Click here for a list of our compatible devices. Remember, even if a device is not NFC compatible, you can still use your QR code to share information.

·Tapping Devices:

Mobilo Card uses NFC technology allowing you to share your information with a simple tap on a device. Take a look at the examples below showing you the “sweet spot” for tapping iPhone and Android devices.


- Make sure the phone is lit up before tapping

- Tap your card on the top of the phone with the QR code facing down.



- Make sure the phone is lit up before tapping

- Tap the your card on the back, center of the phone with the QR code facing the phone

If your information is not appearing after this troubleshoot, please reach out to

·Tapping Accessories:

The “sweet spot” for tapping your Key Fob or Smart Button is the upper portion on the back of the device. 

Here is a video showing you how to use your Smart Button. This is also how to use your Key Fob.

Still Need Help? 

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