--- title: Receive Email Notifications for New Leads  description: Automatically notify cardholders by email whenever a new lead is captured. This feature helps ensure leads are delivered even if SMS notifications cannot be sent. --- [Skip to content](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#main-content) English Show submenu for translations Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Mobilo Card - Help Center](https://support.mobilocard.com/en/support?hsLang=en) 2. [Make the most out of your card](https://support.mobilocard.com/en/support/make-the-most-out-of-your-card?hsLang=en) November 13, 2026 # Receive Email Notifications for New Leads ## Automatically notify cardholders by email whenever a new lead is captured. This feature helps ensure leads are delivered even if SMS notifications cannot be sent. When someone shares their contact information with you by filling out your Lead Generation form, Mobilo can automatically send you an email notification with the captured lead information, making it easier to follow up quickly even if SMS notifications aren't available.   #### On this page - [How it works](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#How-it-works) - [What information is included?](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#What-information-is-included) - [Enable or disable email notifications](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#Enable-or-disable-email) - [When is an email sent?](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#When-is-an-email-sent) - [Frequently Asked Questions](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#FAQ) - [Will this replace SMS notifications?](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#Will-this-replace) - [What if the cardholder doesn’t have a phone number on their profile?](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#What-if-the-cardholder) - [Can I customize the email?](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#Can-I-customize-the-email) - [Who receives the email?](https://support.mobilocard.com/en/support/receive-email-notifications-for-new-leads-mobilo-help-center#Who-receives-the-email) --- ### How it works Whenever a lead is successfully submitted through Lead Generation Mode, Mobilo will: - Save the lead to your account. - Continue sending SMS notifications according to your existing SMS settings. - Send an email notification to the cardholder (if enabled). Email notifications work independently of SMS notifications. This means the email can still be delivered even if an SMS cannot be sent. ### What information is included? The email includes some of the information submitted through the Lead Generation form, including: - Name - Company (if provided) - Job title (if provided) - A direct link to check the full lead's info in your app. [![](https://downloads.intercomcdn.com/i/o/q168l98c/2574834340/05b22537adef1e75265f711dce4c/Lead+Email.png?expires=1790029800&signature=a642adf436c9476ffabfeaba0b33808b200ead42ce7e943ba15a50c96353c720&req=diUgEsF9mYJbWfMW1HO4zf95%2BB%2FV8BRS7bnPyHg%2B%2F83fvqnjj4FP3WTriHdA%0ALcFZ%0A)](https://downloads.intercomcdn.com/i/o/q168l98c/2574834340/05b22537adef1e75265f711dce4c/Lead+Email.png?expires=1790029800&signature=a642adf436c9476ffabfeaba0b33808b200ead42ce7e943ba15a50c96353c720&req=diUgEsF9mYJbWfMW1HO4zf95%2BB%2FV8BRS7bnPyHg%2B%2F83fvqnjj4FP3WTriHdA%0ALcFZ%0A) ### Enable or disable email notifications - Organization admins on a TEAM plan can manage this feature from **Team → Settings → Landing Page Lead Gen** - Toggle **Send Lead Notification Email to Cardholder** on or off to control whether cardholders receive email notifications for new leads. - Click on "Apply to all members" for the changes to take effect in all profiles. [![](https://support.mobilocard.com/hubfs/Knowledge%20Base%20Import/Admin+View.png)](https://downloads.intercomcdn.com/i/o/q168l98c/2574839845/0d24cbf40edbcbd8a9e5df565593/Admin+View.png?expires=1790029800&signature=effcbb66b5d1565127c53378ff50c1303c71fc3d0382b5fec624382ce54dd92b&req=diUgEsF9lIlbXPMW1HO4zX0quU4tG9x%2BXM6TtngKkdD%2B88yIkcWRg7o08w17%0Af%2F5EKbsovej%2FgWiP5Dg%3D%0A) ***Note:*** *Email notifications are enabled by default for all teams.* If you're a PRO or a Personal user, you can control these notifications by going to your **Profile → Lead Generation → Landing Page Lead Gen**: [![](https://support.mobilocard.com/hs-fs/hubfs/Knowledge%20Base%20Import/Individual+User+View.png?width=650&height=325&name=Individual+User+View.png)](https://downloads.intercomcdn.com/i/o/q168l98c/2574843344/9bc832dbeb12a77e80cf0451f750/Individual+User+View.png?expires=1790029800&signature=5c8a62e7fbaaca374b14b51bc38552ed599bab085948ebd93190818048677902&req=diUgEsF6noJbXfMW1HO4zZiogVNd2bXMjDy0Wtsv6zNce0Y4sMFS5ugRNWEW%0Avw2Vz9bu18a1BqQkZso%3D%0A) ### When is an email sent? An email notification is sent when: - A lead is successfully submitted. - The lead is successfully created in Mobilo. - The **Send Lead Notification Email to Cardholder** setting is enabled. No email will be sent if the lead submission fails. ### Frequently Asked Questions - #### Will this replace SMS notifications? #### No. Email notifications are an additional notification method. SMS notifications continue to work as configured. - #### What if the cardholder doesn't have a phone number on their profile? #### The email notification will still be sent, provided the cardholder has a valid email address. - #### Can I customize the email? #### Not at this time. The notification uses a standard Mobilo email template that includes the lead details captured through the form. - #### Who receives the email? #### The email is sent only to the email address associated with the cardholder whose Lead Generation form was completed. ### Any questions? 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